Refund Policy
This Refund Policy describes the specific, limited circumstances under which Aetherix Market will issue a refund for a Product purchased through aetherixmarket.com. Because our Products are digital license keys delivered instantly and irreversibly, our refund eligibility is intentionally narrow — please read it in full before purchasing.
01 Overview
Because every Product we sell is a digital license key that can be copied, activated, and used the moment it is delivered, we cannot offer the kind of open-ended "no questions asked" refund window that a physical retailer might. Instead, we offer two clearly defined paths to a refund, described below. Outside of those two scenarios, all sales are final.
02 Eligible Refund Scenarios
A. Non-Delivery
If you complete payment and your Product is not delivered to the contact information you provided at checkout (and the failure is not caused by inaccurate information you supplied), you are entitled to a full refund. Contact us as soon as you notice the issue so we can first attempt to redeliver your Product; if redelivery is not possible or does not resolve the issue, we will issue a full refund.
B. Unused License Key, Within 14 Days
If you change your mind or no longer want your Product, you may request a refund within 14 calendar days of the original purchase date, provided that the license key has not been activated, redeemed, or used in any way. Once a key has been activated on the underlying software or used even once, it is no longer eligible for a refund under this Section, regardless of how much of the 14-day window remains.
The 14-day window is calculated from the timestamp of the original order, not from the date you submit a refund request.
03 Non-Refundable Circumstances
Refunds will not be issued in any of the following circumstances:
- the license key has already been activated, redeemed, or used, in whole or in part, regardless of how the request is justified;
- the refund request is submitted more than 14 calendar days after the original purchase date;
- you have simply changed your mind after already using the Product for any period of time;
- your game account, device, or hardware was suspended, banned, or otherwise penalized by a third-party platform (Valve, Rockstar Games, Take-Two Interactive, or any other publisher) as a result of using the Product — see Section 9 of our Terms of Service regarding third-party platform risk;
- the order was placed using an invalid, unauthorized, or stolen payment method;
- you initiated a chargeback or payment dispute instead of following the process in Section 4 below — see Section 7;
- the Duration purchased has simply expired through normal use over time.
04 How to Request a Refund
To request a refund, contact us through our Discord server, linked from the homepage, or by emailing aetherixmarket@gmail.com. Please include:
- your order reference or the email/payment confirmation you received at checkout;
- the Product and Duration you purchased;
- a brief description of the issue (non-delivery) or your reason for requesting a refund (unused key, within 14 days).
We do not currently operate a separate ticketing system — Discord and email are the two ways to reach our support team, and both are monitored for refund requests from start to finish.
05 Verification Process
For non-delivery claims, we will check our order and delivery records against the contact details you provided at checkout. For unused-key claims, we will check our activation records to confirm the key has not been used. We may ask you for additional information to help verify your claim. Most refund requests are resolved within a few business days of submission, though complex cases may take longer.
06 Refund Method & Timing
Approved refunds are issued to the original payment method used at checkout, processed through the same Payment Processor used for the original transaction. Once approved, please allow the standard processing time of your payment provider — typically 5 to 10 business days — for the refund to appear, as this final step is outside of our direct control.
07 Chargebacks
Initiating a chargeback or payment dispute with your bank or card issuer instead of contacting us first, or after a refund request has already been reviewed and denied under this Policy, is treated as a violation of our Terms of Service. Doing so will result in immediate revocation of the associated license and a permanent ban from future purchases, and we reserve the right to contest the chargeback with our order, delivery, and activation records.
08 Duration Changes & Upgrades
Requests to switch to a different Duration or Product after purchase are not treated as refunds and are not covered by Section 2. If you would like a longer Duration or a different Product, contact us on Discord — we're generally happy to work out an upgrade path, but any such arrangement is made at our discretion outside of this Policy.
09 Changes to This Policy
We may update this Refund Policy from time to time. Any change will be reflected by an updated "Last updated" date at the top of this page and will apply to orders placed after the change takes effect; orders placed before a change remain governed by the version of this Policy in effect at the time of purchase.
10 Contact Us
Questions about this Refund Policy, or ready to submit a request? Reach us through our Discord server, linked from the homepage, or by emailing aetherixmarket@gmail.com.